Refund policy
We DO NOT offer refunds however we have a 30-day return policy, in accordance with consumer law, if your item is deemed faulty or eligible for a refund, we will first inspect the product to confirm the issue before proceeding.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at contact@khwaabclothing.com.au. Include clear photos and a brief description of the issue to help us assess your request.
Once your return has been approved, you will be provided with the return instructions. Please note that all returns must be sent to the following address:
If your return is accepted, customers are responsible for covering the shipping costs of returning items., as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@khwaabclothing.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Change of Mind Policy
We do not accept returns or refunds for change of mind. Please refer to our size chart carefully before placing your order to ensure the correct fit.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@khwaabclothing.com.au